How Lawyer Referrals Are Processed

 

 

Phone and Online Intake

 

Referrals to attorneys are processed either by phone or through our website. When a potential client calls the lawyer referral hotline, they are screened by an intake specialist with experience in identifying legal needs.

 

If the intake specialist determines that a referral is appropriate based on the information provided, the caller is given the name and phone number of a qualified attorney from the appropriate legal panel.

 

 

Online Submissions

 

Most lawyer referral requests are submitted through our website. These are initially screened by our platform’s AI-driven algorithm and then manually reviewed by our referral team to ensure accuracy and relevance.

 

Clients receive a real-time confirmation email with details about the referred attorney, including contact information and practice focus.

 

 

Rotation System

 

Referrals are assigned on a rotating basis from the relevant attorney panel within the caller’s geographic region. In some cases, special circumstances may justify referring outside the standard rotation (such as urgency, language needs, or a conflict of interest).

 

 

Follow-Up

 

Our team follows up with every lead within a few days via email or phone to assess client satisfaction and ensure quality control.

 

 

Non-Discriminatory Matching

 

1000Attorneys.com matches referrals based solely on the area of law and geographic location. We do not consider ethnicity, gender, or any other unrelated personal characteristics. However, if a client requires assistance in a specific language, we may refer to an attorney with that language capability.

 

 

CALBAR Compliance Notice

 

As required by California State Bar rules governing Lawyer Referral and Information Services (LRIS), we do not guarantee or imply a specific number of referrals an attorney will receive on a weekly or monthly basis.

 

 

Attorney Reporting and Lead Management

 

 

Real-Time Notifications

 

Panel attorneys receive a real-time referral confirmation via email, including the client’s name, contact details, legal issue type, and a brief case summary.

 

 

Dashboard Access and Reporting

 

Each referral is automatically added to the attorney’s dashboard, where they can:

 

• Update the status of the lead

• Make internal notes

• Communicate with 1000Attorneys.com coordinators

 

Attorneys are expected to promptly update lead statuses as new developments occur. Referrals can be managed anytime via the dashboard or through our mobile app, available on both iOS and Android devices.